Please read these terms and conditions carefully as they set out the terms under which Bantercards.com (the "Website") sells and otherwise makes products available to you ("Terms and Conditions"). Banter Cards is a trading name of Banter Cards Limited a company registered at Banter Cards LTD, Unit B2 Freemans Park, Penarth Road, Cardiff, CF11 8EQ . (Company registration 09731661 ) ("we" and "us"; and "our" shall be construed accordingly). By purchasing products available on this Website, you as the customer will transact with us.
By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.
Banter Rewards & Refer A Friend
For terms and conditions specific to the Banter Rewards or Refer A Friend schemes please click here.
The prices payable for the items that you order are clearly set out on this Website.
Please visit our 'Current Offers' page for more information.
If you change your mind after making a payment on account you may request a refund by contacting customer services within fourteen (14) days of the transaction. Refunds can only be made to the credit/ debit card used to make the original purchase.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. We will contact you to confirm that you are happy to proceed with the order and agree to wait for the original product(s) or would like to select an alternative product.
Supply of Goods
All greeting cards sold on our website are manufactured and dispatched from the UK.
All orders are shipped using the Royal Mail. Please visit the Royal Mail website for their timescales: www.royalmail.com
There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised (and not before) a contract will be made between you and us ("Contract"). Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods cannot be supplied then payment will be refunded in full within 30 days from cancellation of the sale in compliance with distance selling legislation.
Delivery will be made to the UK address specified by you. We will make reasonable endeavours to despatch orders received within 48 hours
Click & Collect
If you choose to collect your order from our retail store located at Goodsheds Barry, we will inform you by email when your order is ready for collection. Our standard dispatch times still apply which can be found on our Shipping/Delivery pages of the website.
The confirmation email will include the opening hours of the retail store & we also regularly post updates on our Facebook and Instagram social media platforms.
Please note that you will be unable to collect your order until you have received the Click & Collect email confirming that your order is ready for collection. Your order will be held in store for 7 working days. After this time, we will cancel your order & refund your original payment method (minus the retail value of any custom products).
Please bring your order confirmation email and an appropriate form of I.D. to collect your order.
Returns & exchanges on products collected in store via Click & Collect (ie. purchased via our website) must be arranged through our Customer Service team at www.bantercards.com - we aren't able to provide this service in our shop for online orders.
We are unable to accept returns, or provide refunds, in respect of print on demand or personalised products, unless the product is defective or we are otherwise in breach of our agreement with you and are obliged to do so.
To obtain a refund you must return the product(s) to us in the same condition in which you received them. We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us. Return cost is to be covered by the customer. We do not offer free returns.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Products must be returned to the following address:
Banter Cards LTD
Unit B2 - Freemans Parc
All orders are shipped using Royal Mail. In the unlikely event that your order doesn't arrive when expected (please refer to the About Us page for delivery times) please get in touch by sending us an email to firstname.lastname@example.org.
Royal Mail will allow us to raise a missing order with them 10 working days after it was send for UK orders & 25 working days for international orders.
In all instances we will offer to re-send the order 1st class to the original address given We cannot re-send the order to an alternative address. If this isn't suitable a refund can be sent once Royal Mail has investigated the missing order.
Missing orders can only be investigated/resolved by Banter Cards within 30 days of the original shipping/dispatch date. If it has been more than 30 days since the original shipping date, you will need to contact Royal Mail directly.
Payment & Security
You can pay with any Visa, MasterCard, Maestro or Visa Delta card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock product(s) to secure stock, only if you are happy to proceed with the order and agree to wait for the product(s). Payments for products will be itemised on your bank statements as showing payment to Banter Cards LTD.
The purchase on our website will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which holders of international credit cards will be liable to pay. v
To the fullest extent permitted by applicable law, our liability to you in respect of an order shall be limited to the value of that order, and we shall not be liable to you for any indirect, consequential, special or punitive loss, harm or damage (including economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill) whatsoever or howsoever caused, including, without limitation, as a result of our negligence. For the avoidance of doubt nothing in these terms and conditions excludes our liability in respect of death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; or for fraud or fraudulent misrepresentation.
We use Internet standard encryption technology to protect your data when you transmit it to us. When you use your credit card, all your data is encrypted and held on a Secure Socket Layer (SSL) server. We are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our Website look at the bottom right of your internet browser and you will see a closed padlock or an unbroken key.
If using a public computer or terminal, always close the browser when you complete an online session.
We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from www.bantercards.com asking you to do so then please ignore it and do not respond.
Except as expressly set out in these Terms and Conditions, all implied warranties and representations (whether implied by statute, custom, common law or otherwise) are excluded to the fullest extent permitted by law.
Our Right to Vary these Terms and Conditions
We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the despatch confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 7 working days of receipt by you of the products).
If you have an order query, please email us at email@example.com. You can call us on 0800 689 0216 from Monday to Saturday between 8am and 6pm. Please note telephone calls may be recorded for training and quality purposes. Alternatively you can write to us at the following address:
Banter Cards LTD
Unit B2 - Freemans Parc
Your obligations when using this Website
By using this Website, you confirm that you are aged 18 or over.
You agree to use this Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of this Website.
You may download and print content from this Website solely for your own personal use. However, you must not copy, use or otherwise deal with Website content for any other reason. You must not modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of this Website for commercial exploitation in any circumstances.
Accessing our Website
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.
Third Party Software
As a convenience to our users, we may make third party software available via this Website. To use the third party software, you must agree to the terms and conditions imposed by the third party provider and the agreement to use such software will be solely between you and the third party provider.
We do not guarantee that any software downloaded via this Website will be free from viruses or other forms of malicious code. We make no representations or warranties concerning the performance, effectiveness or any other aspect of any third-party software downloaded via this Website. In no event shall we be liable for claims of any nature arising from or related to any third party software downloaded via this Website.
We own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to this Website and its content ("IPR").
If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to this Website.
Other important terms
Who we are
Banter Cards is a trading name of Banter Cards Limited. This Website is managed by Banter Cards (company registration 09731661 ) whose registered office is
Banter Cards LTD
Unit B2 - Freemans Parc
If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
Email us at: firstname.lastname@example.org;
Write to us at:
Banter Cards LTD
Unit B2 - Freemans Parc
Personal Information We Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Here’s some more information about the technology we use to collect data:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. When you attempt to make a purchase or leave something in your basket we will contact you a few hours later to remind you the items are still in your basket.
Banter Cards Email marketing: With your permission we may contact you occasionally (including by e-mail and SMS) with details of Banter Cards branded products, services and special offers that it (or they) think may interest you or otherwise for customer research purposes. However,
You always have the right to ask us not to contact you for these purposes at any time. You can do this by writing to us by post or by e-mail at the address provided above. When contacting us, please provide your name, contact details or by logging into your online account and opting out of our marketing.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopwired to host out website. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track:
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Banter Cards Limited
Unit B2 Freemans Parc