Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully as they set out the terms under which Bantercards.com (the "Website") sells and otherwise makes products available to you ("Terms and Conditions"). Banter Cards is a trading name of Banter Cards Limited a company registered at Banter Cards LTD, Unit B2 Freemans Park,  Penarth Road, Cardiff, CF11 8EQ . (Company registration 09731661 )  ("we" and "us"; and "our" shall be construed accordingly). By purchasing products available on this Website, you as the customer will transact with us.

These Terms and Conditions should be read alongside, and are in addition to, our privacy policy ("Privacy Policy") and our Terms of Use ("Terms of Use").

We recommend that you print off and keep a copy of these Terms and Conditions for your future reference. By purchasing any product available on this Website, you agree that you have read, understood and agree to these Terms and Conditions, the Privacy Policy and the Terms of Use in their entirety (including as amended from time to time). If you do not agree to these Terms and Conditions, you must not purchase any product available on this Website.

By placing an order through our Website, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

Facebook Competition - Tag your Bestie 

To be entered into the draw you must tag, like & share the post, you must also like Banter Cards Facebook page.  The winner will be announced week commencing 26th July.  Once the winner is announced they will be asked to email their details to hey@bantercards.com.  The winners will be able to choose 2 bags from our bestie range www.bantercards.com/matchingbags. Bags will then be sent 2nd class with Royal Mail to 1 address  We have the right to withdraw this competition at any time. 

Banter Rewards & Refer A Friend

For terms and conditions specific to the Banter Rewards or Refer A Friend schemes please click here.

Prices

The prices payable for the items that you order are clearly set out on this Website.  

Offers

Please visit our 'Current Offers' page for more information. 

Cooling Off

If you change your mind after making a payment on account you may request a refund by contacting customer services within fourteen (14) days of the transaction.  Refunds can only be made to the credit/ debit card used to make the original purchase.  

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. We will contact you to confirm that you are happy to proceed with the order and agree to wait for the original product(s) or would like to select an alternative product.  

Supply of Goods

All greeting cards sold on our website are manufactured and dispatched from the UK.

All orders are shipped using the Royal Mail. Please visit the Royal Mail website for their timescales: www.royalmail.com  

Contract

There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised (and not before) a contract will be made between you and us ("Contract"). Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed. If for any reason the goods cannot be supplied then payment will be refunded in full within 30 days from cancellation of the sale in compliance with distance selling legislation.  

Delivery

Delivery will be made to the UK address specified by you. We will make reasonable endeavours to despatch orders received within 48 hours.  

Returns

We are unable to accept returns, or provide refunds, in respect of print on demand or personalised products, unless the product is defective or we are otherwise in breach of our agreement with you and are obliged to do so.

To obtain a refund you must return the product(s) to us in the same condition in which you received them. We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Products must be returned to the following address:

Banter Cards LTD
Unit B2 - Freemans Parc
Penarth Road
Cardiff
CF11 8EQ  

Missing Orders

All orders are shipped using Royal Mail.   In the unlikely event that your order doesn't arrive when expected (please refer to the About Us page for delivery times) please get in touch by sending us an email to hey@bantercards.com.

Royal Mail will allow us to raise a missing order with them 10 working days after it was send for UK orders & 25 working days for international orders.  

In all instances we will offer to re-send the order 1st class to the original address given  We cannot re-send the order to an alternative address.  If this isn't suitable a refund can be sent once Royal Mail has investigated the missing order. 

Missing orders can only be investigated/resolved by Banter Cards within 30 days of the original shipping/dispatch date.  If it has been more than 30 days since the original shipping date, you will need to contact Royal Mail directly.

Payment & Security

You can pay with any Visa, MasterCard, Maestro or Visa Delta card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons. Payment will be taken for out of stock product(s) to secure stock, only if you are happy to proceed with the order and agree to wait for the product(s). Payments for products will be itemised on your bank statements as showing payment to Banter Cards LTD.

The purchase on our website will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which holders of international credit cards will be liable to pay.  v

Liability

To the fullest extent permitted by applicable law, our liability to you in respect of an order shall be limited to the value of that order, and we shall not be liable to you for any indirect, consequential, special or punitive loss, harm or damage (including economic loss, loss of profit, loss of revenue, loss of business, wasted expenditure or depletion of goodwill) whatsoever or howsoever caused, including, without limitation, as a result of our negligence. For the avoidance of doubt nothing in these terms and conditions excludes our liability in respect of death or personal injury caused by our negligence; under section 2(3) of the Consumer Protection Act 1987; or for fraud or fraudulent misrepresentation.

We use Internet standard encryption technology to protect your data when you transmit it to us. When you use your credit card, all your data is encrypted and held on a Secure Socket Layer (SSL) server. We are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our Website look at the bottom right of your internet browser and you will see a closed padlock or an unbroken key.

If using a public computer or terminal, always close the browser when you complete an online session.

We will never ask you to confirm any account or credit card details via email and if you receive an email claiming to be from www.bantercards.com asking you to do so then please ignore it and do not respond.

Except as expressly set out in these Terms and Conditions, all implied warranties and representations (whether implied by statute, custom, common law or otherwise) are excluded to the fullest extent permitted by law.  

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these Terms and Conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the despatch confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 7 working days of receipt by you of the products).  

Customer services

If you have an order query, please email us at hey@bantercards.com. You can call us on 0800 689 0216 from Monday to Saturday between 8am and 6pm. Please note telephone calls may be recorded for training and quality purposes. Alternatively you can write to us at the following address:

Banter Cards LTD
Unit B2 - Freemans Parc
Penarth Road
Cardiff
CF11 8EQ  

Terms of Use

Please read these website terms of use ("Terms of Use") carefully as they set out the terms under which you may use the bantercards.com website (the "Website"). This Website is managed by Banter Cards Limited (company registration 09731661 ) whose registered offices are at Banter Cards LTD, 42 Clos Celyn, Barry, CF63 1FW ("we" and "us"; and "our" shall be construed accordingly).

These Terms of Use should be read alongside, and are in addition to, our privacy policy ("Privacy Policy") and our Terms and Conditions of Sale ("Terms and Conditions").

We recommend that you print off and keep a copy of these Terms of Use for your future reference. By using this Website, you agree that you have read, understood and agree to these Terms of Use, the Privacy Policy and the Terms and Conditions in their entirety (including as amended from time to time). If you do not agree to these Terms of Use, you must stop using this Website immediately.

If you have any questions about these Terms of Use or wish to contact us for any other reason, please contact us using any of the contact details specified on our Contact Us page.  

Your obligations when using this Website

By using this Website, you confirm that you are aged 18 or over.

You agree to use this Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of this Website.

You may download and print content from this Website solely for your own personal use. However, you must not copy, use or otherwise deal with Website content for any other reason. You must not modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of this Website for commercial exploitation in any circumstances.  

Accessing our Website

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Use, and that they comply with them.  

Third Party Software

As a convenience to our users, we may make third party software available via this Website. To use the third party software, you must agree to the terms and conditions imposed by the third party provider and the agreement to use such software will be solely between you and the third party provider.

We do not guarantee that any software downloaded via this Website will be free from viruses or other forms of malicious code. We make no representations or warranties concerning the performance, effectiveness or any other aspect of any third-party software downloaded via this Website. In no event shall we be liable for claims of any nature arising from or related to any third party software downloaded via this Website.

Product Terms

You acknowledge and agree that, in addition to these Terms of Use, the Terms and Conditions apply to any transaction you make through this Website. By ordering any products or services through this Website, you agree that you have read, understood and agree to our Terms and Conditions in their entirety (including as amended from time to time).  

Website Content

We own or are licensed to use all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to this Website and its content ("IPR").

If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to this Website.

You agree to execute all such deeds and documents, and do such acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms of Use, or to establish, perfect, preserve or enforce our rights under these Terms of Use.  

Amendments to these Terms of Use

We may update or amend these Terms of Use from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on this Website. By continuing to use this Website, you agree to be bound by the terms of these updates and amendments

These Terms of Use were last updated on 4th December 2016.  

Other important terms

If any of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Use. No third party shall be entitled to enforce any of these Terms of Use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

These Terms of Use are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms of Use, you and we shall submit to the exclusive jurisdiction of the English courts.  

Privacy Policy

This privacy policy governs the collection, storage and use of personal information by Banter Cards Limited ("Banter Cards", "we" or "us") when you visit the Banter Cards website at http://www.bantercards.com. If you have any questions about the use of personal information collected about you through the Website, please contact Banter Cards using the contact details supplied below. This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website. This privacy policy was last updated on 13th February 2016. Please check back regularly to keep informed of updates to this privacy policy.  

Who we are

Banter Cards is a trading name of Banter Cards Limited. This Website is managed by Banter Cards (company registration 09731661 ) whose registered office is

Banter Cards LTD
Unit B2 - Freemans Parc
Penarth Road
Cardiff
CF11 8EQ

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

Email us at: hey@bantercards.com;

Write to us at:

Banter Cards LTD
Unit B2 - Freemans Parc
Penarth Road
Cardiff
CF11 8EQ  

The personal information we collect about you

When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:

Your title, forename and surname;
Your billing address and your delivery address and country;
Your phone, mobile and email details;
Your payment card details; and
Your marketing communication preferences.  

How we may store and use your personal information

Banter Cards (or third party data processors acting on our behalf Paypal or Stripe) may collect, store and use your personal information listed above for the following purposes:

  • to make this Website available to you and to provide you with content which is tailored to your individual tastes;
  • to complete any purchases you make through this Website and deliver those purchases to you;
  • to provide you with any other services that you request from us; and
  • to send you Banter Cards marketing communications, as described below.

We may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details we collect for these purposes.  

Disclosures of your personal information

Banter Cards LTD is legally responsible for the collection of your personal information through the Website and its subsequent storage and use.  

Banter Cards communications

Banter Cards may contact you occasionally (including by e-mail and SMS) with details of Banter Cards branded products, services and special offers that it (or they) think may interest you or otherwise for customer research purposes. However, we will only do this where we are permitted to do so by law and provided that you have not informed us that you do not wish to be contacted for these purposes.

You always have the right to ask us not to contact you for these purposes at any time. You can do this by writing to us by post or by e-mail at the address provided above. When contacting us, please provide your name, contact details.  

Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain personal information about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject or delete cookies, although please note that if you do this it may impair the functionality of this Website. As the means by which you can do this vary from web browser to web browser, please refer to your web browser's help menu for further information about refusing or deleting cookies.  

Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.  

Your rights

You have the following rights:

  • the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.