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Shipping & Delivery

Coronavirus Update

At Banter Cards we love all of our customers and want you all to be happy but most importantly safe.

We're following the government's advice and making sure that we adhere to their latest policies.

We're currently open for business but can't guarantee how long this will be for.  Right now we're a very small team of two (based in our unit) and have implemented contactless collections from the unit so that orders can still be shipped.  Any deliveries we receive are also following the same procedures & we've sadly had to lock the door to any visitors that normally we love to pop in and see us.

If we do get to the point where we feel we need to close (or are told to do so) then we will contact anyone who has an open order that we're not able to dispatch before closing down - but at the moment, we're still shipping :-)  Royal Mail currently have lots of delays so we cannot guarantee delivery times. 

We're all in this together, stay safe, stay at home & we'll do this together.

With love, Banter Cards xxx

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Yep you'll get FREE 2nd class postage on all orders over £45 (UK only)

We aim to dispatch all orders within 3 DAYS of receiving your order.  Please note that during special events such as sales, Black Friday etc. or key dates, it may take us up to 5 days to dispatch your order.  If you need us to prioritise your order please get in touch as quickly as you can (sorry - we can't rush custom products)!  

Once dispatched the delivery timescales are below (these timescales are not guaranteed and can change at any time.  Please see www.royalmail.com for latest updates.

Our Royal Mail collection times are Monday - Friday 5pm (excluding bank holidays)

We're always in the office thinking up new ideas and getting your orders ready as quickly as we can.  We even work Sundays and Bank Holidays (yay for you, not so yay for us) which does mean if your order is marked as dispatched out of 'working hours' it will be collected the next working day.

Royal Mail Delivery Timescales (once we've dispatched your order):
1st class: 1 to 3 workings days
2nd class: 3 to 7 working days
Europe: 3 to 10 working days
International: 5 - 10 working days (excluding the time your parcel could be held at customs)

If you're looking for info on missing orders you can have a look here.  We've also got lots more (boring) information on our terms and conditions page.

All of our orders are shipped in branded packaging.   So if you're ordering in secret you'll need to enter an alternative delivery address at checkout :)