Refunds & Returns

Refunds & Returns

If you're unhappy with your order or service you've received please get in touch with us by calling 0800 689 0216 or you can email us at hey@bantercards.com.

We are unable to accept returns, or provide refunds, in respect of print on demand or personalised products, unless the product is defective or we are otherwise in breach of our agreement with you and are obliged to do so.

To obtain a refund you must return the product(s) to us in the same condition in which you received them within 14 days. We will examine the returned product(s) and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 7 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the reasonable cost incurred by you in returning the item to us.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Products must be returned to the following address:

Banter Cards LTD
Unit B2 Freemans Parc
Penarth Road
Cardiff
CF11 8EQ

Please note delivery times are based on the Royal Mail so can vary. We aim to ship all orders within 48 hours then shipping times will apply.  We do not offer refunds for items that don't arrive on time unless the item is returned.  

Missing Orders

We ship all of our orders using Royal Mail and very occasionally our lovely products don't reach their intended recipient (which makes us very sad). In the unlikely event that your order doesn't arrive when expected (please refer to the About Us page for delivery times) please get in touch by sending us an email to hey@bantercards.com.

We'll raise a query with Royal Mail as soon as you get in touch - so if you can let us know the location of your local sorting office that would really help. Please note, missing orders can only be investigated/resolved within 30 days of the original shipping/dispatch date.  If it has been more than 30 days since the original shipping date, you will need to contact Royal Mail directly.